Sonya Williams
Utility Office Manager
|
OFFICE HOURS
|
PHONE/FAX/EMAIL |
ADDRESS |
8am-4pm
Monday- Friday |
Phone: 575-894-6671
Office Manager Extension #340
after hours/emergency: 894-7111
email: swilliams@torcnm.org |
Utility Office
505 Sims Street
T or C, NM 87901 |
Sonya Williams, Utility Office Manager (575) 952-0616
Chelsea LeClair, AR Supervisor (575) 740-7722
Silke Kapela, Billing Clerk (575) 952-0445
Raven Apodaca, Billing Clerk (575) 740-8094
Jessica Halsey, Billing Clerk (575) 952-0445
ABOUT THE UTILITIES OFFICE
The Truth or Consequences Utilities Office is located at the east end of City Hall. It's the heart of the utility services that the City provides. Any utility customer service concerns go directly through this office.
The Utilities Department main office number is 894-6671. Call this number to establish service, modify existing services, or to ask questions about services and billing.
The phone number for after-hours emergencies is 894-7111. This is the main number to Central Dispatch (the 911 center), so if you are put on hold for an extended period of time, please be patient, as they may be handling a life-or-death matter.
Frequently Asked Questions
Introduction
The City of Truth or Consequences Utilities Department is proud to provide electric, solid waste collection, water, and wastewater services to our valued customers, the residents of Truth or Consequences. We provide the same services, with the exception of solid waste collection, to the Village of Williamsburg.
Payment Information
NEW OPTION FOR PAYMENTS
Don't wait in line. Pay by phone!
Pay by credit or debit card
Hear real-time balances and due dates
Call 866-202-2614 today to make your payment over the phone!
Automatic Bank Draft Payment Option
On-Line Utility Bill Payments
The City of Truth or Consequences has recently converted to new Utility Billing software. During this conversion, we suspended our online payment system. We now have completed the conversion process and online payments are once again available. To make a payment on your utility bill or to check your usage, please visit our online payments web site. To make use of this site, you will need to create an account. This account creation requires an email address, and information from your last utility bill.
Bills can be paid at the office (505 Sims) - either inside at the counter, or at our drive up payment window. An after-hours drop box is also available for your convenience. Please do not put cash in the after-hours drop box.
The office is closed for all government holidays.
Utility Rates
Electric Rates PT = $0.0414
Residential
$0.09 |
$8.00 Customer Charge
$0.1314 per kilowatt-hour
|
Small Commercial
Single-phase
$0.095 |
$10.00 Customer Charge
$0.136 per kilowatt-hour
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Small Commercial
Three-phase
$0.095 |
$12.00 Customer Charge
$0.136 per kilowatt-hour
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Large Commercial
Single-phase
$0.077 |
$23.25 Customer Charge
$0.118 per kilowatt-hour
$8.00 per kilowatt
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Large Commercial
Three-phase
$0.077 |
$25.50 Customer Charge
$0.118 per kilowatt-hour
$8.00 per kilowatt
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| Yard Lights |
$5.57 per light per month
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| Residential |
$16.34 Customer Charge up to 2,000 gallons
$2.86 per 1,000 gallons from 2,001 gallons to 7,000 gallons
$3.24 per 1,000 gallons from 7,001 gallons to 15,000 gallons
$3.64 per 1,000 gallons from 15,001 gallons to 29,000 gallons
$4.09 per 1,000 gallons from 29,001 gallons to 50,000 gallons
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| Commercial |
$16.34 Customer Charge up to 2,000 gallons
$2.86 per 1,000 gallons from 2,001 gallons to 7,000 gallons
$3.24 per 1,000 gallons from 7,001 gallons to 15,000 gallons
$3.64 per 1,000 gallons from 15,001 gallons to 29,000 gallons
$4.09 per 1,000 gallons from 29,001 gallons to 50,000 gallons
|
| Industrial |
$91.91 Minimum Charger for first 50,000 gallons
$3.24 per 1,000 gallons from 50,001 gallons to 100,000 gallons
$3.64 per 1,000 gallons from 100,001 gallons to 150,000 gallons
$4.09 per 1,000 gallons for amount over 150,000 gallons
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| City - Landscaping |
$0.64 cents per 1,000 gallons
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| Effluent Water |
$100 deposit
$1.35 per 1,000 gallons + $25.00 if used
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| WMBG Residential |
$16.34 Customer Charge up to 2,000 gallons
$2.86 per 1,000 gallons from 2,001 gallons to 7,000 gallons
$3.24 per 1,000 gallons from 7,001 gallons to 15,000 gallons
$3.64 per 1,000 gallons from 15,001 gallons to 29,000 gallons
$4.09 per 1,000 gallons from 29,001 gallons to 50,000 gallons
|
| WMBG Commercial |
$16.34 Customer Charge up to 2,000 gallons
$2.86 per 1,000 gallons from 2,001 gallons to 7,000 gallons
$3.24 per 1,000 gallons from 7,001 gallons to 15,000 gallons
$3.64 per 1,000 gallons from 15,001 gallons to 29,000 gallons
$4.09 per 1,000 gallons from 29,001 gallons to 50,000 gallons
|
| City Water |
$16.34 Customer Charge up to 2,000 gallons
$2.86 per 1,000 gallons from 2,001 gallons to 7,000 gallons
$3.24 per 1,000 gallons from 7,001 gallons to 15,000 gallons
$3.64 per 1,000 gallons from 15,001 gallons to 29,000 gallons
$4.09 per 1,000 gallons from 29,001 gallons to 50,000 gallons
|
| Outside City Limits |
$16.34 Customer Charge up to 3,000 gallons
$3.24 per 1,000 gallons over 3,001 gallons
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| Effluent Water |
$1.35 per 1,000 gallons + $25.00 if used
|
| Residential-Averaged |
$12.36 Customer Charge
$4.18 per 1,000 gallons based on averaged water use of 3 lowest months in Dec, Jan, Feb, Mar
|
| Residential-New |
$19.10 connection fee
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| Commercial |
$12.36 Customer Charge
$4.18 per 1k gallons
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Williamsburg
Commercial |
$19.72 Customer Charge
$4.18 per 1k gallons
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Williamsburg
Residential-Averaged |
$19.72 Customer Charge
$4.18 per 1,000 gallons based on averaged water use in 3 lowest months in Dec, Jan, Feb, Mar
|
Williamsburg
Residential-New |
$19.10 connection fee
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| Commercial Bathhouse |
$41.21 per month
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| Residential Bathhouse |
$13.41 per month
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| Residential Poly Cart |
$31.47 per month
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| Commercial-Class I |
$63.10 per month
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| Commercial-Class II |
$100.56 per month
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| Commercial-Class III |
$147.30 per month
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| Commercial-Class IV |
$197.28 per month
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| Commercial-Class V |
$568.05 per month
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| Commercial Dumpster |
$63.10 per month
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| Residential Additional Poly Cart |
$15.75 per month
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| Basic Commercial Poly Cart |
$45.55 per month
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| Commercial Additional Poly Cart |
$22.76 per month
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| All Other |
Rate Varies according to service needs
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Accounts Receivable
