Communication regarding Utility Billing
Due to an error in the Billing process, some accounts on Cycle A (accounts starting with 1) were billed for an additional 10 days. This was actual usage used by the customer, just for a longer period of time than the average billing period. For anyone that this affected, you will not be penalized, and we can do a bill correction, and the extra days will go on to the next billing, or you can pay the amount and be billed for fewer days next month. Please note that all billed usage was used by the account holder. This didn’t affect all accounts on this billing cycle and will be straightened out by the next billing. We apologize for any inconvenience this may have caused, and we would like to thank the customers who came to us to help with this issue and for their understanding.